Last Updated: Dec. 2026
1. Introduction
Locuspack is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://locuspack.com/ (the «Site»), contact us for sales or support, or otherwise interact with us in a business capacity. It applies to information collected online and offline. By using our Site or providing us with your information, you agree to the terms of this policy.
2. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you or your company («Personal Information»).
Information You Provide Directly: This includes contact details (name, email, phone, job title, company), information in project inquiries or RFQs (product type, required specifications, budget, timeline), communications with our sales or support teams, and resume/CV data if you apply for a job.
Information Collected Automatically: When you visit our Site, we automatically collect technical data such as IP address, browser type, device information, pages viewed, and browsing patterns through cookies and similar technologies.
Information from Third Parties: We may receive information from partners at trade shows, from publicly available business databases, or from third-party service providers assisting with analytics or lead generation.
3. How We Use Your Information
We use your Personal Information for legitimate business purposes, including:
Fulfilling Requests: To respond to your inquiries, provide quotations, process orders, and deliver services or support.
Business Operations: To operate and improve our Site, products, and services; for data analysis and market research; and to develop new products.
Communication: To send you technical notices, updates, security alerts, and administrative messages. With your consent where required by law, we may send marketing communications about our products, services, and events.
Security and Compliance: To protect our company, our users, and others; to detect and prevent fraud; and to comply with legal obligations, including those related to pharmaceutical equipment standards (e.g., audit trails for quality purposes).
4. Legal Basis for Processing (For EEA/UK Users)
If you are from the European Economic Area (EEA) or the United Kingdom, we process your Personal Information on the following legal bases:
Performance of a Contract: To fulfill our obligations to you when you request a quote or service.
Legitimate Interests: For our commercial business needs, such as improving our Site, marketing our products to other businesses, and preventing fraud, provided your interests do not override these.
Consent: For certain marketing communications or specific data uses where we ask for your explicit permission.
Legal Compliance: To meet our regulatory and legal responsibilities.
5. How We Share Your Information
We do not sell your Personal Information. We may share it in the following circumstances:
With Service Providers: Trusted third parties who perform services on our behalf, such as website hosting, data analysis, payment processing, and marketing assistance, under strict confidentiality agreements.
For Legal Reasons: To comply with applicable law, regulations, legal processes, or governmental requests.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
With Your Consent: For any other purpose disclosed to you at the time we collect the information.
6. International Data Transfers
We are a global company. Your Personal Information may be transferred to and processed in countries other than your own, including countries that may not have the same data protection laws. We ensure all such transfers comply with applicable law and that your data is protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your Personal Information, such as the right to access, correct, delete, or restrict its processing, and to object to or withdraw consent from certain uses. To exercise these rights, please contact us using the details in the «Contact Us» section below. We will respond to your request in accordance with applicable law.
8. Data Security
We implement reasonable technical, administrative, and physical security measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for business, legal, or regulatory reporting purposes (e.g., maintaining records of equipment specifications for quality management systems).
10. Changes to This Policy
We may update this Privacy Policy periodically. The «Last Updated» date at the top indicates when it was last revised. We encourage you to review this policy regularly. Your continued use of our Site after changes constitutes acceptance of the new policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: mail@locuspack.com
Address: Locuspack Legal Department
